Hope Medical Shipping Policy

Processing Time

At Hope Medical, we strive to ensure that your order is processed promptly. Typically, it takes between 1 to 3 business days to process your order before it is dispatched. Please note that this timeframe excludes weekends and holidays. During the processing period, we conduct thorough Quality Control checks to ensure that our products meet our high standards. Processing times may vary based on product complexity and availability; larger or more popular items may require additional time.

Shipping Methods and Costs

We offer several shipping options to best meet your needs:

• Standard Tracked Shipping:
  Delivery within 3 to 7 business days (excluding remote areas).
  For orders under $100.00, a shipping fee of $5.99 applies.
  Orders over $100.00 qualify for free shipping.
• Express Shipping:
  Delivery within 5 to 7 business days.
  Flat rate of $35.00.

Not available for P.O. Boxes or to Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska.

Tracking Your Order

Once your order is shipped, we will provide tracking information via email. If you encounter any issues with tracking your order, please contact our customer service team through our Contact Us page for assistance.

International Shipping and Customs Duties

Hope Medical offers international shipping to most major countries. Please be aware that international shipments are delivered duty unpaid, which means that any customs duties or import fees applicable upon reaching the destination country are the responsibility of the customer. Hope Medical cannot declare purchases as gifts or undervalue the product price on customs declarations.

Undelivered Packages

Occasionally, unforeseen circumstances such as invalid addresses or severe weather conditions can delay delivery. In such cases, Hope Medical is committed to finding a solution to minimize any inconvenience. If your package does not arrive, please contact us within 45 days for expedited shipping issues, or within 90 days for standard shipping issues.

Order Cancellations

You may cancel your order within 30 days of receiving your goods. However, please remember to cancel or edit your order before shipment preparation.

Please note: once shipment preparation has begun, orders can no longer be edited.

Contact Us

For any questions or concerns about this policy or your order, please reach out to us:

By email: zlp@hopemedicalequipment.com
By phone: +86 150 1248 3042 
By visiting our Contact Us page

Notes

Shipping times are estimated and may be affected by external factors such as flight arrangements and weather conditions.
Tracking information will be available once synchronized with our system; please allow some time for updates.

We appreciate your patience and understanding as we work to provide the best possible service. Thank you for choosing Hope Medical!

Hope Medical Return and Refund Policy

Thank you for shopping with Hope Medical. We are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we are here to assist you. Below is our return and refund policy to help you navigate any issues smoothly.

1. Order Cancellation Rights

You are entitled to cancel your order within 30 days of receiving the goods, without any reason. During this period, you can contact us through the following methods:

• Email: zlp@hopemedicalequipment.com
• Whatsapp: +86 150 1248 3042

Online Contact Form: Contact Us 

We will process your refund within 14 days of receiving the returned goods, using the same payment method you used for the purchase, without any fees.

2. Conditions for Returns

To ensure that your item is eligible for a return, please make sure that:

• The item was purchased within the last 30 days.
• The item is unused and undamaged.
• The following items are non-returnable: 
  • Custom or personalized items.
  • Items that have been unsealed after delivery for health protection or hygiene reasons.
  • Items that, after delivery, are inseparably mixed with other items by their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

3. Return Process

To return an item, please send it to the following address at your own expense:

• Room 301, Building A1, No. 8 Tongfu Road, Pingdong Community, Pingdi Street, Shenzhen, Guangdong, China

Note: We recommend using an insured and trackable mail service to protect against loss or damage during transit.

4. Exchanges and Gifts

If you received a defective or damaged item, please contact Customer Support to arrange an exchange. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit once the return is processed.

5. Return Processing Time

Once we receive your returned item, it will take 3-7 business days to process your return or exchange request. After processing, the refund time frame may vary depending on your payment method:

• PayPal account refunds: Up to 48 hours.
• Credit card refunds: Between 7-25 business days.

6. Frequently Asked Questions

Visit our FAQ for more information on the return and refund process.

7. Customer Responsibility

You are responsible for safely packaging your return items. Hope Medical is not liable for non-quality-related damage during transit.

8. Policy Updates

This policy is effective as of August 1st, 2024. We reserve the right to update this policy without prior notice, so please check back periodically for any changes.

9. Contact Us

If you have any questions about our return and refund policy, please contact us via:

• Email: zlp@hopemedicalequipment.com
• Call or Text: +86 150 1248 3042

Online Contact Form: Contact Us

We aim to provide you with a hassle-free shopping experience through a clear return and refund policy. Thank you for your trust and support in Hope Medical.

Hope Medical Payment Methods

At Hope Medical, we offer a variety of secure payment options to ensure a smooth and convenient transaction process for our customers. We take your security seriously, and your payment details are handled with the utmost care.

Credit and Debit Cards

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, and Maestro.

To make a payment using a credit or debit card, simply choose your shipping address, select the credit card payment option, and enter your card details.

Once your payment is processed, a receipt will be sent to your email inbox.

Please note that credit card transactions may be limited to 10 attempts per hour. If you encounter issues, your card may be temporarily locked for security purposes. For any concerns, please consult your card-issuing bank. 

PayPal

For a quick and secure payment experience, you can use PayPal. Through PayPal, you can pay using your credit card, debit card, or bank account balance.

After submitting your order, you will be redirected to PayPal's secure site to complete your payment.

One of the advantages of using PayPal is that it allows you to trace the status of your payment without sharing your credit card or bank information directly with us, as it is encrypted through PayPal's server.

Wire Transfers

For customers preferring wire transfers, we offer the option to pay via bank transfer. Please contact us for more details and instructions on completing a wire transfer.

After completing the transfer, please notify us with your order number, the amount paid, the transaction number, and the exact date of the transfer.

Contact Us

If you have any questions about our payment methods or encounter any issues during the payment process, please do not hesitate to contact our customer service team. We are here to assist you.